Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by New World Products to you, including your use of the website at www.soakncroak.com . They are effective from 1 April 2014 and will replace all earlier New World Products (2014) Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect. We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. To make a purchase from our online shop you must be 18 years of age or over. If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods stated on our website are exclusive of any applicable delivery charges unless stated. A total delivery cost will be provided in the order summary shown in your online shopping basket. We will use all reasonable endeavour to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges unless otherwise stated. All prices are correct when published. We reserve the right to alter prices at any time. An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:
Visa and MasterCard. We also accept direct credit payment. The account details are: 06-0433-0483095-00 (ANZ) Tauranga.

Credit Card Security

New World Products does not store credit card information for any further purpose. We provide you with a safe secure payment system processed via Payment Express to ensure high levels of payment security and are subject to their terms and conditions. Click here for DPS terms. http://www.paymentexpress.com/about/about_paymentexpress/terms_and_conditions.html

Shipping and delivery

Delivery is only to New Zealand addresses. We do not export our product. Once you have made your order we will send you a confirmation email. Please make sure your email address is correct. If there is a problem with an email address we will endeavour to telephone you to confirm the order. Delivery time will be subject to stock availability. We expect that you will receive the goods within 3-6 days. If you are rural, allow an extra day for the product to be handed over to your rural contractor to deliver. Please note, courier companies' idea of rural is different to NZ Post. Weekend or Public Holiday orders will be processed on the next working weekday. If your order does not arrive within 5 working days please email us or telephone 0800 434 334 for information.

Returns

In the event that the product is received in a damaged condition New World Products will fully replace the damaged products at no extra cost. Contact us by email or telephone 0800 434 334 to request replacement of damaged goods within seven (7) days of receipt of delivery. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully, however if you have reservations about the usage of any product please don't hesitate to contact us on 0800 434 334 for more information. Should you wish to return a product in exchange for another you will be responsible for the courier cost back to us however we will send the exchange product with free delivery. If the goods are faulty, we will meet our obligations under the laws in New Zealand including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, to provide a remedy.

Return Via Post
Please post your items along with your invoice to:

New World Products
2/83 Grace Road
Tauranga South 3112

Liability Limitation

Where you acquire or hold yourself out as acquiring goods from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises. We have no control over storage or use of our products, no liability for accident or damage is accepted.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods are provided to you by us and irrespective of the location where you reside Use of our website, supply of products by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). You agree to use our website and products in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

If you have agreed to receiving ongoing communications and at a later date you no longer wish to receive this information, you will be able to opt out by contacting us through email or by following the unsubscribe instructions at the bottom of emails sent to you. Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s). We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of this Website may not be available to you. We may disclose your personal information as required by law. Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control. You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.soakncroak.com. If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. We may deliver notices to you by sending them to an email address that you have notified to us.